find resources and support for your metering needs.

Your smart meter’s display shows your energy usage in kWh. For detailed instructions, refer to the user guide specific to your meter type, or check the "Energy Usage" section on our mobile app or online portal.

If your meter is not displaying or functioning properly, try resetting it by following the instructions in the user guide. If the issue persists, please contact our support team for assistance.

Yes, you can switch between prepaid and postpaid plans based on your preference. Please contact our support team to facilitate the change and review any necessary adjustments.

To top up your prepaid meter, purchase a token from an approved vendor or via our mobile app.

Enter the token code on your meter’s keypad to add credit. If you experience issues, please contact support.

Postpaid customers can pay their monthly bills through our mobile app, online portal, or directly at approved payment centers.

Your bill is calculated based on actual energy consumption, as recorded by your smart meter, multiplied by the applicable tariff rate.

To reset your meter, follow the instructions in your user manual or refer to our online video tutorials. If resetting does not resolve the issue, please contact our support team.

Error codes can indicate issues such as low credit, tamper alerts, or communication errors. Check the user guide for details on specific codes. If the issue persists, contact support for assistance.

A typical installation takes about 1-2 hours. Our technicians ensure a smooth setup with minimal disruption to your power supply.

Smart meters require minimal maintenance. We recommend occasionally checking for any dust or obstructions around the meter, but otherwise, our meters are designed for long-term, low-maintenance operation.

Moving a smart meter should be done by a certified technician. Please contact us if you need to relocate your meter to avoid any potential issues.

You can monitor your energy usage in real-time through our mobile app or online portal, which provide detailed insights into your consumption patterns.

Our meters support 4G, GPRS, RF, and PLC, allowing reliable remote monitoring and data access based on the best available technology for your area.

Our smart meters are designed to retain data during outages, so your usage history will remain intact. The meter will resume normal operation once power is restored.